Frequently Asked Questions

How long does shipping take?

We ship via DHL and your shipping time will be calculated automatically at checkout

How do I track my order?

Once your order is shipped, you’ll receive a DHL tracking number via email.

What is your return policy?

We accept returns within 7 days of delivery, provided items are unworn, unwashed, and in original condition with tags attached.

How do I return an item?

Email us at returns@rubyandrogue.com with your order number, and we’ll guide you through the return process.

Are return shipping costs covered?

  • Customers are responsible for return shipping costs.

  • We cover return shipping for faulty or incorrect items.

How do I find my size?

Please refer to our Size Guide on each product page. If you’re unsure, feel free to contact us—we’re happy to help.

Will you restock sold-out items?

Some items may be restocked, while others are limited. Sign up for restock notifications or our newsletter for updates.

Is my payment information secure?

Yes, all transactions are processed securely using shopify's encrypted payment systems.

Do you charge for shipping?

Shipping costs are calculated at checkout by DHL.